Returns & Exchanges

Thank you for shopping with Yasuhara USA. We want you to be satisfied with your purchase. If you need assistance with a return, exchange, or defective product, please contact us at info@yasuharausa.com.

 

30-DAY RETURN POLICY

Products may be returned within 30 days of the original purchase date.

To qualify for a return:

• The return request must be made within 30 days of purchase.
• The product must be returned in its original condition.
• All original accessories, manuals, packaging, and promotional items must be included.
• You must provide your order number, receipt, or other proof of purchase from YasuharaUSA.com.

We can only accept returns for products purchased directly from YasuharaUSA.com. Products purchased from another retailer must be returned to that retailer according to its return policy.

 

HOW TO REQUEST A RETURN

Before returning a product, email info@yasuharausa.com with your order number and reason for the return.

Please do not send a product back before receiving return instructions from our customer-support team.

 

RETURN SHIPPING

Unless the product arrived damaged, defective, or incorrect, the customer is responsible for return-shipping costs.

We recommend using a trackable shipping service and keeping your shipping receipt. Yasuhara USA cannot be responsible for a returned package that is lost or damaged in transit.

 

REFUNDS

After we receive and inspect your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Depending on your financial institution, additional time may be required for the refund to appear in your account.

Original shipping charges, customs duties, taxes, tariffs, and other import-related fees are not refundable unless required by law.

 

EXCHANGES

If you would like to exchange a product for another model or mount, please contact us before returning the original item. Exchanges are subject to product availability and any difference in price.

 

DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

Please inspect your order when it arrives. If your product is damaged, defective, or different from what you ordered, contact us as soon as possible.

Include your order number, a description of the problem, and clear photographs when applicable. We will review the issue and provide further instructions.

 

INTERNATIONAL RETURNS

International customers are responsible for complying with their country’s customs and shipping requirements.

Import duties, taxes, tariffs, brokerage charges, and customs fees are generally not refundable. Yasuhara USA cannot issue a refund for a package held or seized by customs unless the product is returned to us in its original condition.

 

CONTACT US

For questions about returns or exchanges, please email info@yasuharausa.com. We normally respond within 48 hours.

Thank you for shopping at Yasuhara USA. If you are not 100% satisfied with your purchase, we're always here to help.